TimeLab Documentation

Getting Started

TimeLab is a booking platform built for tour operators, excursion providers, and activity businesses. Getting up and running takes less than 10 minutes.

Dashboard

Your dashboard gives you an instant overview of today's activity: upcoming bookings, revenue, active services, and customer count.

• Today's Bookings — count of bookings for today's events
• Revenue — total revenue from all confirmed bookings this month
• Active Services — number of published services accepting bookings
• Upcoming Events — events scheduled in the next 7 days

Services

A Service represents a tour, activity, or experience you offer. Each service can have multiple ticket types (Adult, Child, etc.) with individual pricing.

Creating a Service

Navigate to Services → Create New. Fill in:

• Name — The display name shown to customers
• Type — Fixed time (e.g., 9 AM tour) or flexible duration
• Duration — How long the experience lasts
• Capacity — Maximum participants per event
• Ticket Types — Add Adult, Child, Student etc. with individual prices
• Schedule — Set recurring weekly slots or one-off dates

Schedule & Events

After creating a service, go to its Schedule tab to define when it runs. TimeLab can auto-generate events from your recurring slots (e.g., every Monday at 9 AM for the next 3 months). Events appear on the Calendar and are bookable by customers.

Calendar & Events

The calendar provides a visual overview of all your events. You can drag and drop events to reschedule them, toggle availability, and see capacity at a glance.

• Drag & drop to move events to a different date/time
• Toggle events open/closed to control bookability without deleting
• Color-coded by service for easy visual scanning
• Export as iCal feed to sync with Google Calendar, Apple Calendar, etc.

Bookings

All bookings — whether made online, through the API, or entered manually — appear in the Bookings list with full customer and payment details.

Booking Statuses

Check-in

Open any booking and click Check In to mark the customer as arrived. Staff with the check-in role can only perform check-ins, not modify bookings.

Booking Widget

Each service has a shareable booking page at:

Share this link directly or embed it in an <iframe>:

You can customise the widget colors and branding under Settings → Widget.

Customers

TimeLab automatically creates a customer profile for every person who makes a booking. The Customers section lets you view their full booking history, contact details, and total spend.

Customers are de-duplicated by email address — a returning customer's bookings are linked to their existing profile automatically.

Email Notifications

TimeLab sends automated emails for key events. All templates are fully editable under Settings → Emails.

Use {{variable}} placeholders in your templates. Available variables include {{booking_ref}}, {{customer_name}}, {{service_name}}, {{event_date}}, {{event_time}}, and {{grand_total}}.

Integrations

API Access

TimeLab provides a REST API for integrating with your own applications, custom websites, or third-party tools. All requests require a Bearer token.

Generate your API key under Settings → API in your dashboard, then see the full endpoint reference.

Webhooks

Webhooks let TimeLab notify your server in real time when events happen (e.g., a new booking, cancellation, or check-in). Configure them under Settings → Webhooks.

Payload Format